Payment Policy
Effective Date: January 15, 2025

At Franck Flair, we prioritize ensuring a smooth, secure, and efficient payment process for all our customers. This Payment Policy outlines the accepted payment methods, the payment process, and any applicable fees or conditions associated with purchases on our website.

1. Accepted Payment Methods
We accept a variety of secure payment options to ensure a seamless shopping experience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
  • PayPal: A secure payment gateway for customers who prefer to use PayPal for transactions.
  • Other Payment Methods: We may offer additional payment methods such as Apple Pay, Google Pay, or other regional payment options, depending on your location.

2. Payment Process

  • All payments are processed through secure third-party payment processors. When you place an order on Franck Flair, your payment will be processed immediately upon confirmation of your purchase.
  • You will receive an email confirming the details of your purchase once the payment has been successfully processed. If there are any issues with your payment, we will notify you as soon as possible to resolve the matter.

3. Billing Information

  • The billing information you provide must be accurate and up-to-date. Any discrepancies in your billing address or payment details may result in delays or issues with processing your payment.
  • If your payment is unsuccessful due to incorrect billing details, we may contact you to update your information before proceeding with the order.

4. Security and Fraud Protection

  • Franck Flair uses industry-standard encryption technology to ensure your payment information is secure during transmission. We work with trusted third-party payment processors who use robust security measures to protect your personal and payment details.
  • Fraud prevention measures are in place to safeguard against unauthorized or fraudulent transactions. If we suspect fraudulent activity, we reserve the right to cancel or delay the processing of your order.

5. Currency and Taxes

  • All prices listed on our website are in your local currency, and any applicable taxes will be calculated during the checkout process.
  • Sales tax, value-added tax (VAT), or other similar taxes may be applicable depending on your location and will be clearly indicated at checkout.

6. Payment Authorization

  • By making a purchase on Franck Flair, you authorize us to charge the payment method you provide for the total order amount, including any taxes and shipping fees.
  • Your payment will be processed immediately upon order confirmation. If we are unable to verify your payment or billing details, your order may be delayed or canceled.

7. Payment Disputes

  • If you believe there is an error with your payment, please contact us immediately so we can assist you. We will investigate the issue and work with the payment processor to resolve any discrepancies.
  • In case of chargebacks or disputes, we will review your case thoroughly. Any fraudulent or improper use of our payment methods may result in the suspension or cancellation of your account.

8. Payment Confirmation

  • Upon successful completion of your payment, you will receive an order confirmation email with the details of your purchase, including the items, total amount, and estimated delivery information.
  • If there is any issue with your order, such as a payment failure or a product out of stock, we will notify you promptly.

9. Refunds and Adjustments

  • In the event that you are eligible for a refund, any refunds will be processed to the original payment method used for the transaction. For more details, please refer to our Refund and Returns Policy.

10. Changes to Payment Methods

  • Franck Flair reserves the right to modify the accepted payment methods or make adjustments to our payment process at any time. We will notify you of any changes through our website or other communication channels.

If you have any further questions about our payment methods or need assistance with a payment issue, feel free to reach out to us. We are committed to providing a secure and hassle-free shopping experience for all of our customers.