Sales Policy
Effective Date: January 15, 2025

At Franck Flair, we are dedicated to providing an exceptional shopping experience for all our customers. This Sales Policy outlines the terms and conditions that govern your purchases on our website. Please take a moment to review the details below before making a purchase.

1. Order Acceptance and Confirmation

  • Once you place an order on our website, we will send you an order confirmation email. This email will contain the details of your purchase, including the items, prices, and estimated delivery time.
  • Please note that the order confirmation does not guarantee acceptance of the order. Acceptance occurs only when the payment has been processed, and your order is shipped.
  • We reserve the right to refuse or cancel orders at our discretion, especially in cases of product unavailability, pricing errors, or suspected fraud.

2. Product Availability

  • We make every effort to ensure that our products are available for immediate sale, but due to the luxury nature of our timepieces, some items may be subject to availability. If an item is out of stock, we will notify you as soon as possible and provide you with options, such as backordering or selecting an alternative product.
  • We reserve the right to limit quantities of certain products based on availability.

3. Pricing and Payment

  • All prices listed on our website are in USD and are exclusive of taxes, shipping, or other additional fees.
  • We accept payments via major credit cards, debit cards, and secure third-party payment processors. All payment information is processed securely.
  • Prices and promotions are subject to change without notice. However, once you have completed your purchase, the price at the time of purchase will be honored.

4. Discounts and Promotions

  • We may offer occasional discounts or promotions, which may be subject to terms and conditions. These offers are valid only for the duration specified and cannot be combined with other promotions unless explicitly stated.
  • Discount codes must be applied at checkout. We cannot apply discount codes retroactively to orders once they have been placed.

5. Sales Tax

  • Sales tax is applicable based on the shipping address and applicable laws. The amount will be calculated during checkout and added to your total.

6. Shipping and Delivery

  • All orders are processed and shipped according to the shipping option selected during checkout. Please refer to our Shipping Policy for more detailed information on delivery times and associated costs.
  • We are not responsible for delays caused by third-party carriers or external factors beyond our control.
  • Any shipping or delivery issues must be reported to us within a reasonable period of receiving the order.

7. Returns and Exchanges

  • We offer a return and exchange policy to ensure customer satisfaction (please refer to our Returns and Refund Policy for more information).
  • Please ensure that all products are returned unused, in their original condition, and with all original packaging, including tags and accessories.
  • Any product that is damaged or altered will not be eligible for a return or exchange.

8. Warranty

  • All products purchased from Franck Flair come with a warranty that covers manufacturing defects. Warranty terms and conditions may vary based on the brand and product purchased. Please refer to the product’s warranty information for more details.
  • The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

9. Customer Responsibility

  • It is your responsibility to ensure that the information provided during the purchase process (including shipping address and contact details) is accurate.
  • We are not responsible for issues arising from incorrect or incomplete information provided by the customer, including delivery issues or delays.

10. Customer Support

  • Should you have any questions or concerns regarding your order, please contact our customer service team. We are here to assist you with any queries related to your purchase, returns, exchanges, or product information.

11. Modification of Sales Policy

  • We reserve the right to modify or update this Sales Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed.

Thank you for choosing Franck Flair for your luxury watch purchases. We are committed to offering you exceptional products and a seamless shopping experience.