Shipping Policy
Effective Date: January 15, 2025

At Franck Flair, we are committed to providing you with an exceptional shopping experience, including reliable and efficient shipping for all our luxury watch purchases. Please review the following Shipping Policy for important details regarding your order.

1. Shipping Methods and Costs

  • We offer a variety of shipping options to ensure the safe and timely delivery of your order. Available shipping methods will be presented at checkout, and the cost will be calculated based on the shipping address and selected method.
  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Available for delivery by the next business day, depending on location.
  • Shipping fees will be clearly outlined during the checkout process.

2. Shipping Areas

  • We offer shipping to most locations worldwide. However, some regions may have limited shipping availability. If we are unable to ship to your location, we will notify you promptly and provide alternative solutions, if available.
  • Please note that for international orders, customs duties and taxes may apply and will be the responsibility of the customer.

3. Order Processing Time

  • Orders are typically processed within 1-2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking details. You can use the tracking number to monitor the progress of your shipment.

4. Delivery Time

  • Delivery times are estimates and depend on the shipping method chosen, as well as your location. While we strive to meet these estimated delivery times, Franck Flair is not responsible for delays caused by third-party shipping carriers, weather conditions, or other external factors.

5. Shipping Address

  • Please ensure that your shipping address is accurate and complete to avoid any delays or issues with your delivery. Franck Flair is not responsible for any errors in the shipping address provided by the customer.
  • If you need to update your shipping information after placing an order, please contact us immediately. We will make efforts to adjust the details before the order is shipped.

6. International Shipping

  • Franck Flair offers international shipping. For international orders, shipping fees, delivery times, and import duties may vary depending on your location.
  • Customs fees, import taxes, and any applicable duties are the responsibility of the customer. We recommend checking with your local customs office for more information about these charges.

7. Shipping Insurance

  • For your peace of mind, we include shipping insurance for all orders over $100. In case of lost or damaged goods during transit, we will assist you in resolving the issue with the shipping carrier.
  • For orders below $100, we recommend opting for insurance during checkout to ensure the safety of your purchase.

8. Shipping Delays

  • While we strive to deliver your order on time, please be aware that shipping carriers may experience delays, especially during busy holiday seasons or due to unforeseen circumstances.
  • If there are any significant delays with your shipment, we will notify you and provide updates as soon as possible.

9. Lost or Damaged Items

  • If your order is lost or damaged during shipment, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.
  • For international orders, please contact us immediately if your package is delayed or missing, and we will assist you in locating it.

10. Tracking Information

  • You will receive tracking information via email once your order has been shipped. This tracking number will allow you to monitor the progress of your shipment and estimated delivery date.

11. Shipping Restrictions

  • For certain products, such as limited-edition items, we may have specific shipping restrictions. If applicable, these restrictions will be indicated on the product page, and we will notify you of any limitations before processing your order.

12. Returns and Exchanges

  • For information on our return and exchange policy, please refer to our Returns and Refund Policy. If you wish to return an item, please ensure it is in its original condition, and the return is initiated within the specified time frame.

Thank you for choosing Franck Flair for your luxury watch purchase. We aim to provide you with a seamless and delightful shopping experience. Should you have any questions or need assistance, our customer service team is available to help you every step of the way.